Our customer support is available during the following hours:
? Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday & Public Holidays: Closed
? Email: support@pihushopix.com
? Phone: +91-9692193996
? Live Chat: Available on the website during working hours
We offer assistance for the following issues:
Order confirmation & tracking
Shipping status updates
Delivery delays or issues
Product details or specifications
Availability inquiries
Product damage or defect reports
Initiating return requests
Refund status and processing
Return pickup coordination
Account login issues
Payment failures or duplicate charges
Wallet and voucher queries
Help in contacting the seller
Mediation for product disputes or concerns
We aim to respond to all support requests within the following timelines:
Support Type | Response Time |
---|---|
Email Queries | Within 24 business hours |
Phone Calls | Immediate during support hours |
Live Chat | Under 5 minutes (if available) |
Complaint Escalations | Within 48 business hours |
If your issue is unresolved, you may escalate to:
Level 1: support@pihushopix.com
Level 2: grievance@pihushopix.com
(Include Order ID, issue details, and previous communication)
Support requests must be respectful and non-abusive.
Repeated or baseless complaints may result in account review or restriction.
Our team reserves the right to discontinue support for misuse or harassment.
We do not offer support for third-party services not purchased via PihuShopix.com.
We cannot provide technical support for usage issues not related to our platform or services.
We value your input. Share your support experience with us at:
? feedback@pihushopix.com
Your feedback helps us improve and serve you better.