Support Policy Page

1. Support Availability

Our customer support is available during the following hours:

? Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday & Public Holidays: Closed

? Email: support@pihushopix.com
? Phone: +91-9692193996
? Live Chat: Available on the website during working hours


2. Types of Support Offered

We offer assistance for the following issues:

Order & Delivery Support

  • Order confirmation & tracking

  • Shipping status updates

  • Delivery delays or issues

Product-Related Support

  • Product details or specifications

  • Availability inquiries

  • Product damage or defect reports

Return & Refund Support

  • Initiating return requests

  • Refund status and processing

  • Return pickup coordination

Account & Payment Support

  • Account login issues

  • Payment failures or duplicate charges

  • Wallet and voucher queries

Seller Communication

  • Help in contacting the seller

  • Mediation for product disputes or concerns


3. Response Time Expectations

We aim to respond to all support requests within the following timelines:

Support TypeResponse Time
Email QueriesWithin 24 business hours
Phone CallsImmediate during support hours
Live ChatUnder 5 minutes (if available)
Complaint EscalationsWithin 48 business hours

4. Escalation Matrix

If your issue is unresolved, you may escalate to:

Level 1: support@pihushopix.com
Level 2: grievance@pihushopix.com
(Include Order ID, issue details, and previous communication)


5. Fair Usage Policy

  • Support requests must be respectful and non-abusive.

  • Repeated or baseless complaints may result in account review or restriction.

  • Our team reserves the right to discontinue support for misuse or harassment.


6. Limitations

  • We do not offer support for third-party services not purchased via PihuShopix.com.

  • We cannot provide technical support for usage issues not related to our platform or services.


7. Feedback

We value your input. Share your support experience with us at:
? feedback@pihushopix.com

Your feedback helps us improve and serve you better.

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