1. Support Availability

Our customer support is available during the following hours:

? Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday & Public Holidays: Closed

? Email: support@pihushopix.com
? Phone: +91-9692193996
? Live Chat: Available on the website during working hours

2. Types of Support Offered

We offer assistance for the following issues:

Order & Delivery Support

• Order confirmation & tracking

• Shipping status updates

• Delivery delays or issues

Product-Related Support

• Product details or specifications

• Availability inquiries

• Product damage or defect reports

Return & Refund Support

• Initiating return requests

• Refund status and processing

• Return pickup coordination

Account & Payment Support

• Account login issues

• Payment failures or duplicate charges

• Wallet and voucher queries

Seller Communication

• Help in contacting the seller

• Mediation for product disputes or concerns

3. Response Time Expectations

We aim to respond to all support requests within the following timelines:

4. Escalation Matrix

If your issue is unresolved, you may escalate to:

Level 1: support@pihushopix.com
Level 2: grievance@pihushopix.com
(Include Order ID, issue details, and previous communication)

5. Fair Usage Policy

• Support requests must be respectful and non-abusive.

• Repeated or baseless complaints may result in account review or restriction.

• Our team reserves the right to discontinue support for misuse or harassment.

6. Limitations

• We do not offer support for third-party services not purchased via PihuShopix.com.

• We cannot provide technical support for usage issues not related to our platform or services.

7. Feedback

We value your input. Share your support experience with us at:
? feedback@pihushopix.com

Your feedback helps us improve and serve you better.